Exclusive North American Distributor · Schleich GmbH ← Back to vote
Speak with a Principal

Reply from a named principal, within 24 business hours.

This is not a sales lead form. Submissions route directly to MDS leadership: the technical principal or the commercial principal, depending on the question. No queue, no auto-router, no junior gatekeeper.

Direct routing to leadership

Submissions are routed manually by an MDS principal. Replies originate from a named senior contact, not a sales queue. Distribution is restricted to MDS leadership and, where appropriate, Schleich engineering.

Reply window
Within 24
business hours

Named senior contact, real direct line. Acknowledgment confirms scope and proposes the next step.

Scoping call
30 minutes,
with the principal

The relevant principal takes the call. Bring program context. No formal specifications required.

Spec sheets
Same
business day

Request a Schleich data sheet for any instrument. Returned by EOB same day in nearly all cases.

What happens next

From submission to senior reply in four steps.

01 · Receipt
Routed by a principal
Submissions are reviewed by an MDS principal, not a CRM auto-router. Subject, title, and industry inform the routing decision.
02 · Acknowledgment
Within 24 business hours
A named senior contact replies. Real name, real direct line. The acknowledgment confirms scope and proposes the next step.
03 · Scoping call
If the conversation warrants
A 30-minute call with the relevant principal. Bring program context. No formal specifications required. No sales rep present unless requested.
04 · Follow-through
One owner, end to end
Whoever picked up the conversation stays accountable for it. If the topic crosses Schleich engineering, the principal opens that channel personally.